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Frequently Asked Questions

Everything you need to know about online consultations, our services, and how we support your health.

General Consultations

Your Questions About Online GP Consultations

You can book a time slot that suits you, and our GP will contact you via secure phone or video call. The doctor will listen to your concerns, review your history, and provide medical advice or prescriptions as needed.

Consultations typically last between 15 to 30 minutes, depending on the complexity of your concerns. This duration allows our healthcare professionals to provide comprehensive advice and guidance.

No, you don't need any special software. Our platform is compatible with standard web browsers and mobile devices, ensuring a seamless experience without additional downloads.

Yes. If appropriate, our GP can issue repeat prescriptions, renewals, or new medications which can be sent directly to your pharmacy

Yes, our licensed healthcare providers can issue sick notes or medical certificates when appropriate, following a thorough consultation. Please ensure you have all the necessary information ready during your appointment.

Online consultations are ideal for:

  • General health inquiries
  • Minor illnesses and injuries
  • Mental health support
  • Chronic condition management
  • Lifestyle and wellness advice
Medical Services & Conditions

Understanding What We Can Treat Online

Absolutely. We provide routine follow-up consultations, medication adjustments, and lifestyle guidance for chronic diseases, including diabetes, hypertension, COPD, and asthma.

Indeed. Our platform offers access to licensed mental health professionals who can assist with a range of concerns, including stress, anxiety, depression, and more.

Yes, our healthcare providers can offer guidance on pregnancy-related questions and contraception options, ensuring you receive accurate and personalized information.

We commonly manage coughs, colds, sore throats, skin conditions, urinary infections, acid reflux, allergies, and migraines. If symptoms suggest something serious, we’ll guide you on the next steps.

Yes, we provide consultations for children's health issues, from common illnesses to developmental concerns. Our pediatric specialists are experienced in addressing the unique needs of younger patients.

If your healthcare provider determines that an in-person examination is necessary, they will refer you to a suitable facility or specialist in your area. Your health and safety are our top priorities.

Practical & Support Queries

Getting the Most From Your Online GP Visit

Simply click the “Book Appointment” button on our website, choose your preferred time, and enter your details. You’ll receive confirmation instantly by email or SMS.

If you miss your scheduled appointment, please contact us as soon as possible to reschedule. We understand that situations arise and will do our best to accommodate you.

Yes, we adhere to strict privacy and security protocols to protect your personal and medical information. Our platform complies with all relevant data protection regulations to ensure confidentiality.

Fees vary depending on the service (e.g., general consultation, chronic care review, prescription renewal). Pricing details are listed on our website for full transparency.

You can reschedule or cancel your appointment through our user-friendly platform. Simply log in to your account and follow the prompts to adjust your appointment details.

Yes, if your condition requires specialized care, our healthcare providers can refer you to trusted specialists within our network or in your local area. We aim to ensure you receive the best possible care.